Being confused is part of learning.

524 means a suggestion was not successfully received. Use Recover suggestion when available to recover the same request. Check Usage; do not assume every new attempt is free.

Open edits may not be saved. Do not choose Reload saved project before copying important changes. Retry Save project after the connection recovers; if it still fails, record the project and error message for support.

This status does not confirm the final result. Check the same task and keep its job ID. Do not generate again just because the thumbnail is missing. If it remains stuck, send the job ID and time to support.

Open Sign in in SCENRA. If using Google, allow the login window in the browser and try again with the correct account. If you use a wallet, check the connection of the wallet you choose. Don't give your password, code OTP, or seed phrase to anyone else. Note the error message and time UTC if it still fails; do not repeat payments or create new accounts to resolve them.

Choose the model and settings, then check the current price before generating. Academy does not award credits.

Open the details of the same assignment and note the job number. Check the status before creating a new one. Cancel is only available while the task can still be cancelled. Include the number and message that appears when requesting help.

Use sharp photos, reduce movement, and limit product changes. AI results do not guarantee correct spelling. Proofread text or logos with appropriate editors before publication.

Check the model audio support and settings, mute button, and download files. If you need a new narrative, use Text to speech then Add narration.

Try short scripts and spelling sounds. Skenra can help with pronunciation; the writing on the logo remains SCENRA. Listen to each result.

Change voice switches voice lines. Add back music or effects via Add narration in the appropriate output.

The duration of the results follows the video. Shorten the script or choose a longer video before merging.

Check orders at Payments. Don't repay without checking. Record order number, time, and proof of payment without sensitive data.

Sources may be deleted or past their shelf life. Available credit is not a guarantee that files will be kept forever. Download important works.

Availability depends on your account, catalog and release. Check the Feature map. Cinema, Editing Video and narration have dedicated guides; features marked as not yet available cannot be tried.

Enable the lighter preview when your device struggles. Preview quality is separate from export quality. Wait for media to load; use Shortcuts or ? to find available keys.

Use Uploads for your uploads, Generations for account results, or other available collections. SCENRA gallery is a sample collection, not your entire private library. Choose another available source. The gallery is not a permanent backup; download important media before it expires.

Choose exactly one replacement photo and a video containing one person. The source is 2–30 seconds, up to 10 MB; output is 720p. Generate stays disabled until both valid inputs are ready.